Last Updated: March 2026
Welcome to Homemade Healthy Treats. Your privacy is important to us, and we are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
1. About Us
Homemade Healthy Treats is a proudly South African artisanal bakery offering a delicious range of wheat-free, gluten-free, low sugar and vegan-friendly treats.
We are passionate about providing handcrafted treats made with wholesome, natural ingredients — free from additives, colourants, and artificial sweeteners.
2. Information We Collect
We may collect the following personal information when you use our website or place an order:
- Full name
- Email address
- Phone number
- Delivery address
- Billing information
- Order history and preferences
- IP address and browser data (for security and analytics purposes)
3. How We Use Your Information
Your information is used to:
- Process and deliver your orders
- Communicate with you regarding your purchase
- Provide customer support
- Improve our products and services
- Send updates or promotional offers (only where consent has been given)
4. WooCommerce & Website Functionality
Our website operates on the WooCommerce platform. When you place an order, WooCommerce collects and stores your personal data such as your name, address, and purchase details to:
- Process transactions
- Manage orders
- Provide customer accounts (if applicable)
This data is stored securely on our hosting servers and is only accessible to authorized personnel.
5. Payment Processing (PayFast)
We use PayFast as our secure third-party payment gateway. When you make a purchase:
- Your payment details are processed directly by PayFast
- We do not store your credit/debit card information
- PayFast uses secure encryption and complies with PCI-DSS standards
You may review PayFast’s privacy policy on their official website for more details on how your data is handled.
6. Sharing of Information
We do not sell or rent your personal information. We may share your data with:
- Delivery and courier partners to fulfill orders
- Payment processors (e.g., PayFast)
- Website hosting and technical service providers
All third parties are required to protect your information.
7. POPIA Compliance & Marketing Consent
In accordance with POPIA, we will only send you marketing communications if:
- You have given explicit consent (e.g., by subscribing or opting in)
- You are an existing customer and have not opted out
You have the right to:
- Opt out of marketing communications at any time
- Withdraw your consent
- Request removal from our mailing list
Every marketing email will include an unsubscribe option for your convenience.
8. Data Security
We take reasonable technical and organizational measures to protect your personal information from loss, misuse, or unauthorized access.
9. Cookies
Our website uses cookies to enhance your browsing experience, enable shopping cart functionality, and analyze traffic. You can disable cookies in your browser settings if you prefer.
10. Your Rights
In terms of POPIA, you have the right to:
- Access your personal information
- Request correction or deletion of your data
- Object to the processing of your data
- Lodge a complaint with the Information Regulator of South Africa
11. Retention of Information
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
12. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices or content.
13. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: info@homemadesnacks.co.za
Phone: 072 252 3987
“Healthy Treats that will tantalise your taste buds”
“Made with Love; Delivered with Care”